[FIXED] HP Printer Offline Problem on Windows and Mac

Home HP Printer Offline

HP printers are a common sight in various settings. The printer models from the brand perform pretty well most of the time. But occasionally, you may have to tackle different technical glitches. A common one is when you find your HP printer offline.

Users attempt to print crucial documents only to find a notification saying that their printer is offline. As a result, the process of printing documents cannot take place.

This issue is quite common. But you can also resolve it through various methods. In this article, you’ll find out the causes and fixes of the offline printer problem in detail.


Why Is HP Printer Offline?

An offline HP printer means that the device cannot communicate with your system and send a print job. It cannot get new print jobs and give you any output. Here are some reasons for the issue.

  • Obsolete driver.
  • Connection problems.
  • A problem in the settings.
  • You have selected the use printer offline mode.
  • Your HP printing device is not set as default.

Many users find HP printer connected to Wi-Fi but still showing offline status. This happens because of the following:

  • Your computer is running on Windows 8.
  • Your driver is in an in-operating system. It installs when your Windows detects the device.
  • Your printer and computer are not connected to a single wireless network.

Resolve HP Printer Offline Problem

Below are all the different kinds are fixes to resolve this problem. You should follow one according to what you feel best addresses the cause of the printer going offline.

1. Use HP Print and Scan Doctor

This application recognizes and resolves errors. You can download the utility from its official site and follow the steps below to run it.

  • Launch the application named HPPSdr.exe. Tap it from its download location and let it run. You should be in an administrator mode to do this.
  • When prompted, select ‘Yes’ to trust the file source.
  • Tap ‘Start’ and select your printer. Now the application will detect potential connection problems.
  • Adhere to the prompts on the screen and tap ‘Yes’ when prompted to enable printer updates.
  • Keep following the prompts and tap ‘Yes’ when prompted to make your printer the default one.

2. Unselect the Use Printer Offline mode

HP printer offline issue happens when the printer is in offline mode. So, you should ensure that you haven’t selected the use printer offline mode option.

  • Navigate to the Start menu and tap ‘Settings.’
  • Now, tap ‘Devices’ followed by ‘Printers and Scanner.’
  • From the list of printers, choose your HP printer and right-tap on it.
  • Now, from the menu, unselect the ‘Use printer offline’ option. Your HP printer will be back online.

3. Verify the port and Windows service status

You can also bring your HP printer online by confirming if it uses a WST port. Follow these points to verify the port and Windows service status.

  • Tap ‘View devices and printers; in ‘Control Panel.’
  • Next, right-click your HP printer and pick ‘Printer Properties.’
  • Press the ‘Ports’ tab and find if your printing device utilizes the WSD port.
  • If it does, go to ‘Services.’ Now find ‘Function Discovery Resource Publication’ and ‘Function Discovery Provider Host.’
  • The ‘Startup’ type should be ‘Automatic.’ But if they are blank, right-click the name and choose ‘Properties.’
  • Then modify the startup type to Automatic.
  • Now tap ‘Start’ below the service status and hit ‘OK.’
  • Head over to ‘Devices and Printers’ and press ‘F5.’
  • Tap on your HP printer model and examine the status.

Steps to follow if your printer does not use a WSD port

  • Right-tap your HP printer name and opt for ‘Printer Property.’
  • Now hit the ‘Ports’ tab.
  • Choose ‘Add Port.’
  • Now select ‘Standard TCP/IP Port’ and tap ‘New Port.’
  • Utilize the network configuration report to add another port.
  • Then head back to ‘Devices and Printers’ and hit ‘F5.’
  • Now examine your printer status.

4. Set your HP printer as default

You must make your HP printer as default. But before you do so, verify that you have downloaded all the latest updates for your Windows 10 system.

  • On your operating system, launch ‘Devices.’
  • Now, choose ‘Printers & Scanners.’
  • Make sure the box beside ‘Let Windows manage my default printer’ is unselected. If you’ve checked it, unselect it.
  • From the list, choose your printer. If the printer is listed various times, choose the version that’s displaying an online status.
  • Tap ‘Manage’ followed by ‘Set as default.’

5.Uninstall the printer driver and reinstall it

Another effective fix to try when facing the HP printer offline issue is to uninstall and reinstall the driver. Follow these steps to do so.

  • Begin by uninstalling all previous drivers.
  • Navigate to the Start menu and right-tap it. Search for ‘Devices and Printers.’
  • Now, tap on your printer’s icon followed by right-clicking it.
  • Choose to remove the device.
  • Head over to the official HP printer’s website and go to the wireless printer support software. Download this software.
  • After it downloads, install the driver files and run it.
  • Now, link to the wireless network. You will see that your offline problem has been resolved.

Troubleshoot HP Printer Offline Mac

Like Windows, Mac users also come across the offline problem. You can quickly resolve it by following the instructions mentioned below.

1. Carry a basic troubleshooting

To start fixing the offline printer problem in Mac, perform basic troubleshooting. While doing so, check the following points.

  • Firstly, head over to the Mac ‘Preferences’ section and launch the printer menu.
  • Now right-tap on your printing device and hit ‘Troubleshoot.’ You will find the troubleshooter showing the error for this offline printer issue.
  • Now examine the cables of the printer and confirm if they are connected properly with the power plugs.
  • Check that you have enough paper available for printing.
  • See that there are not many updates available for installation.
  • Ensure that your system and printer are connected to a single network.

2. Fix the HP printer connected to Wi-Fi but showing offline

Many users wonder why their HP printer shows offline despite being connected to Wi-Fi. There are a few simple steps to solve this problem.

  • Restart Mac.
  • Now examine for outdated printer drivers. If you find them, update them to their latest version.
  • Now inspect the Wi-Fi connection. It should be steady and work optimally.
  • Delete pending print jobs on the printer and find if it connects to Wi-Fi.
  • Now reinstall your printer on Mac.
  • Next, reset the print settings and update the printer software.

Final Thoughts

After understanding the different instructions, you’ll face no issues fixing the HP printer offline problem. Go through the various measures as per the specific cause of the issue. If you require any more assistance with it, contact professional HP printer support services.